Terms of Service

These terms are an agreement between you and Olive Payments Inc. (“Olive”, “we”) about using Olive: our website, the Olive dashboard for churches, and the giving pages and text messages for givers. By using Olive, you agree to them and to our Privacy Policy.

What Olive does

Olive lets churches receive gifts online, by text and in person, and see and manage those gifts. Olive is not a bank. Payments are processed by Stripe, and each church receives gifts into its own Stripe account and bank account.

For churches

• You confirm you’re authorized to act for the church, and that its details (legal name, EIN, address) are accurate.
• Receiving gifts requires a Stripe account, set up through Olive, and agreeing to the Stripe Connected Account Agreement. Stripe verifies the church and its bank.
• You’re responsible for how the church uses givers’ information, for refunds and disputes on its gifts, and for following the laws that apply to it, including tax rules for receipts.
• Keep your sign-in secure and turn on two-factor authentication. Tell us right away at support@getolive.co if you think someone else has accessed your account.
• Payment processing fees, and any Olive fees agreed with your church, are taken from gifts as described when you sign up.

For givers

• Your gift goes to the church you chose. Questions about a gift, refunds, or how it’s used are best sent to that church.
• Whether a gift is tax-deductible depends on the church and the law; the receipt Olive emails you is for your records.
• You can cancel a recurring gift at any time from the profile on the church’s giving page, or by asking the church. Gifts already made aren’t affected.
• Only give with payment methods you’re allowed to use.

Text messages

Olive giving texts: when you enter your number on a giving page, we text you a one-time code; when you text a church’s keyword to an Olive number, we reply with that church’s giving link. We don’t send marketing texts.

• Message frequency varies with your use, usually one message per code or request.
• Message and data rates may apply.
• Reply STOP to stop receiving messages, and HELP for help.
• Carriers aren’t responsible for delayed or undelivered messages.
• Help: support@getolive.co. See our Privacy Policy for how your number is used.

Using Olive responsibly

Don’t use Olive for anything unlawful or fraudulent, to collect money for anyone other than the church named, to try to access other people’s accounts or data, or to disrupt the service. We may suspend or close accounts that do.

Our service

Olive, its software and its design belong to Olive Payments Inc. We work to keep Olive available and correct, but it’s provided “as is” and may sometimes be unavailable or change. To the extent the law allows, Olive isn’t liable for indirect or consequential losses, and our total liability is limited to the fees the church paid Olive in the 12 months before the claim.

Ending

A church can stop using Olive at any time. We may end or suspend access for a breach of these terms or where the law or our payment partners require it. Gift records are kept as described in our Privacy Policy.

Changes and contact

We’ll post changes here and update the date above; for important changes we’ll let churches know in advance. Questions: support@getolive.co.