Privacy Policy

Olive Payments Inc. (“Olive”, “we”) makes software that helps churches receive and understand gifts. This policy explains what information we collect, how we use it, and the choices you have. It covers our website (getolive.co), the Olive dashboard churches use (app.getolive.co), and the giving pages and text messages givers use.

When you give to a church through Olive, the church decides how your information is used for its own purposes, and we handle it on the church’s behalf. Questions about a church’s own use of your information are best sent to that church.

Information we collect

From givers: your name, email address, phone number and home address (asked once, on your first gift, for receipts and year-end giving statements), and the details of each gift: the amount, date, fund, whether it repeats, and the kind of payment method with its last four digits.

Payment details: card and bank account numbers go directly from your device to our payment processor, Stripe, and never reach Olive’s servers. Stripe keeps your saved cards and bank accounts so you can give again; we only see their brand and last four digits.

From church staff: your name, email address and sign-in details (passwords are stored only in scrambled form), your role at the church, and the church’s details: its name, legal name, EIN, address, phone, website, logo and funds. Bank details for the church’s deposits are collected by Stripe.

Automatically: basic technical information such as your IP address, browser and the pages you use, kept in server logs to run and secure the service. We use only the cookies needed to keep you signed in and to keep a gift in progress; we don’t use advertising or tracking cookies.

How we use it

• To process gifts, recurring gifts, refunds and disputes, through Stripe.
• To confirm your phone number with a one-time code before you give or see your giving.
• To send you a receipt for each gift and, through your church, giving statements.
• To show your church its gifts and givers, so it can thank givers and follow up.
• To keep Olive secure, prevent fraud, and meet legal and tax obligations.
• To answer you when you contact us.

We don’t sell your personal information, and we don’t use it for advertising.

Text messages

We use your mobile number to text you one-time codes that confirm it’s you, and, if you text a church’s keyword to an Olive number, to reply with that church’s giving link. We don’t send marketing texts.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Message and data rates may apply. Reply STOP to stop messages or HELP for help.

Who we share it with

Only with the service providers that run Olive, and only what each needs:

• Stripe, for payments and saved payment methods
• Twilio, for text messages
• Resend, for email receipts and account emails
• Supabase, which hosts our database
• Vercel, which hosts our website and app
• Google, if you choose to sign in with Google

Your gifts and the details you gave are shared with the church you gave to. We may also share information when the law requires it, to protect people from harm or fraud, or as part of a merger or sale of our business, under this policy.

How long we keep it

We keep gift records for as long as the church uses Olive and as long as tax and accounting rules require afterward, typically seven years. Other information is deleted or anonymized when it’s no longer needed.

Security

Information is encrypted in transit, each church’s records are kept separate from every other church’s, and payment details are handled only by Stripe. No system is perfectly secure, but we work to protect your information and will tell you if a breach affects you, as the law requires.

Your choices

• See your gifts, saved payment methods and details, and update or remove them, from the profile on your church’s giving page.
• Cancel a recurring gift at any time, from that profile or by asking your church.
• Ask us for a copy of your information, or to correct or delete it, by writing to support@getolive.co. Some gift records must be kept for tax purposes.

Children

Olive isn’t meant for children under 13, and we don’t knowingly collect their information.

Changes and contact

We’ll post any changes here and update the date above; for important changes we’ll also let churches know. Questions: support@getolive.co.